Flower Gallery is a family run florist based in Dunoon, Scotland. We have supplied fresh flowers and plants to our local area since 1980. We have also arranged for flower and plant deliveries worldwide since then through the Interflora network. We have received numerous awards during that time, including Scottish Florist of the Year, and have been involved in major floral exhibition work throughout Scotland.

Because we are a family business, we are able to give personal attention to every order we process, unlike some of our larger competitors. We always strive to provide the best possible service to our customers, and will try to resolve any problems which may arise to ensure that your order is delivered to your satisfaction.

IT IS IMPORTANT THAT YOU CHECK YOUR MAILBOX FOR INCOMING MAIL SHORTLY AFTER PLACING THE ORDER TO DOWNLOAD YOUR CONFIRMATION EMAIL. IF YOU DO NOT RECEIVE IT, THERE MAY BE AN ERROR IN THE EMAIL ADDRESS YOU HAVE ENTERED. SEND US AN EMAIL IMMEDIATELY WITH YOUR CORRECT EMAIL ADDRESS REQUESTING CONFIRMATION OF YOUR ORDER AND WE WILL EMAIL THIS BACK TO YOU.

YOU SHOULD ALSO CHECK YOUR INCOMING MAIL REGULARLY IN THE 24 HOURS AFTER PLACING YOUR ORDER IN CASE THERE ARE ANY QUERIES WHICH WE REQUIRE TO RESOLVE BEFORE PROCESSING YOUR ORDER. FAILURE TO DO THIS MAY RESULT IN A DELAY IN DELIVERING YOUR ORDER.

Delivery within the United Kingdom, Channel Islands and Ireland costs £4.95 for standard delivery, and £7.95 for Priority Delivery. In a few cases, where delivery is to a remote address not normally covered by an Interflora florist, there may be an additional charge for delivery. You will be notified of this as soon as we receive your order, and given the option to either pay the additional charge, or cancel the order.

Guaranteed Mothers Day Sunday Delivery costs £7.95 within the United Kingdom, Ireland and Channel Islands.

Delivery to all other countries is £6.99.

For an explanation of the Priority Delivery Service, please refer to the Delivery Schedule.

A signed receipt by any person present at the delivery address shall be assumed to be proof of delivery.

Whre delivery is to a Hospital, Hotel, Ship, School, Military Base, public building or place of employment, or any other address which is not residential, a signed receipt by any person authorised to accept deliveries to the premises shall be assumed to be proof of delivery.

All orders using our Standard Delivery Service and our International Delivery Service are accepted for delivery on the date requested during normal business hours. In the United Kingdom and Ireland this is between 9am and 6pm. These times may vary for other countries according to local custom. We do not guarantee to delivery at a specific time during the day. Orders for same day delivery should reach us no later than 1pm for delivery within the United Kingdom and Ireland. For International deliveries refer to the product notes specific to each country, where you will be advised if same day delivery is possible to that country, and the latest time by which we must receive your order.

Orders placed after 4pm will be processed by us on the following business day. Orders placed on Sundays will be processed on the following Monday (unless the Monday is a Public Holiday, when it will be processed on Tuesday) Orders placed on Public Holidays will be processed by us on the first business day after the holiday.

You should be aware that some delay may occur between you submitting your order and it being received by us for processing. If you are in any doubt as to whether your order has been received by us in time you should telephone to confirm we have received it.

Orders placed using our Priority Delivery Service within the United Kingdom and Ireland may specify delivery either before 1pm or after 1pm for a higher cost, which will be displayed in the product information and we undertake to deliver such orders during the period specified. "Before 1pm" means between 9am and 1pm. "After 1pm" means between 1pm and 6pm. The Priority Delivery service is only available within the United Kingdom and Ireland, and will be suspended in the periods around the peak times: Christmas, Valentines Day, Mothers Day. Orders using the Priority Delivery Service must be placed by 4pm on the business day before delivery is required (4pm Saturday for Monday delivery). Priority Delivery Service may not be available for delivery to some remote island or rural addresses, or to addresses serviced by public transport.

Orders for funeral tributes will be delivered on the requested date before the funeral time, subject to receipt of the order in time for us to do so.

Orders for delivery for Mothers Day within the United Kingdom, Channel Islands and Ireland may specify "Guaranteed Mothers Day Sunday Delivery" for an additional charge (see Shipping & Handling). If this option is not selected, the order will be delivered on the Friday or Saturday of Mothers Day Weekend.

If the product(s) selected is out of stock or unavailable on the day of delivery, we will normally substitute a similar product of equal or greater value, unless you have given us specific instructions to the contrary, or if the order is for a specific variety of flower (eg Roses) where substitution might not be considered appropriate. In such a case we will contact you to advise you of the circumstances and request your further instructions. If you wish to wait until the specific product is available we will back order it for you and deliver when stocks are replenished.

If an order is received by us too late for delivery on the requested date, or requests delivery on a Sunday or Public Holiday (or for International Orders any day where shops do not normally open in that country) we will schedule it for delivery on the day before if the order is received in time to do so, or, if not, on the next day on which shops are open.

Purchases are subject to Value Added Tax. This is included in the prices displayed beside each product. VAT Invoices will be issued on request.

Our website uses 128-bit encryption to ensure that your credit card details are securely transmitted to us. We will not disclose your credit card details to any third party other than the card issuer.

We subscribe to the Interflora Guarantee of Satisfaction, which is as follows:-

Interflora (FTDA) British Unit Ltd., GUARANTEES that every order delivered by its Member Florists will be of GOOD QUALITY in GOOD CONDITION and to the FULL RETAIL VALUE ruling in the delivering Member's shop on the day of delivery. Delivery will be made on the date specified and every effort will be made to meet requests with respect to time; funeral orders will be delivered at the time requested.

This Guarantee is subject to terms and conditions of the Interflora Service as displayed in Member florists' premises.

Nothing contained in the Guarantee or Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied.

If you wish to make a claim under our guarantee, please contact us as soon as possible after delivery of the order, with full details of the problem. Due to the perishable nature of our product, it is essential that any complaint relating to quality or value is notified to us as soon as possible to enable proper investigation to take place. We will initially investigate your complaint and try to resolve it to your satisfaction. If we cannot achieve this we will then pass your complaint to Interflora Customer Services, who will investigate and attempt to resolve the matter to everyone's satisfaction.

You may contact us by the following methods:

1. By Post:
Flower Gallery
166 Argyll Street
DUNOON
Argyll & Bute
PA23 7NA
United Kingdom

2. By Phone:
+44(1) 369 706221

3. By Fax:
+44(1) 369 701271

4. By Email:
sales@flowergallery.co.uk

Data collected by this site is used to

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes. Only information relating to the recipient and any message sent with your order will be disclosed for these purposes. We will not disclose information about you personally to anyone without your written permission. This includes the recipient of the flowers, so you should always ensure that the card message enclosed with the flowers is sufficient to identify you to the recipient.

d. We may occasionally contact you by post with special and seasonal offers. If you receive such an offer and do not wish to receive any more, there will be a freecall number enclosed with the offer which will enable you to ensure that no more offers are sent to you. We may also occasionally email you with similar offers. The email will contain a link enabling you to indicate that you do not wish to receive any more marketing emails. We will never contact you by telephone with marketing information. The only telephone contact we will ever make with you will be to discuss an order you have already placed with us.

Our aim is to ensure that we keep you informed without invading your privacy.

We do not accept returns of goods which were delivered as ordered and received in good condition.

All payments must be made by credit or debit card in Pounds Sterling, and orders will not be processed until payment in full has been received. We will request authorization of payment from the card issuer before processing,